As a guest we take enough information to fulfill your order. If you have an account with us, you can go into your account to view your order status as well as order history.
At Otakuuu, we believe in providing the best customer experience possible. One way we do this is by offering Free Worldwide Shipping on all orders.
Your shopping experience should be efficient and straight forward, there will be no hidden fees added on at checkout. The price you see for the item is the total price you’ll pay (plus tax when applicable).
Standard delivery time can is usually anywhere from 1-3 weeks. Rare instances may cause a delay in your products shipping, and in some cases, you may receive your order late but this is very unlikely. Please be patient as your items come from around the world.
We adhere to a very strict security and fraud system. A 1-3 day delay on your order may also be added if our system detects the possibility of a fraudulent transaction.
Tracking numbers for your products will be sent to you via email usually within 0-3 days after your purchase.
If you have any more questions, don’t hesitate to contact us here or at
Yes. We currently do ship to most countries. Contact us if you have questions about shipping to your country.
Once you place an order, you will receive an automatic confirmation email. Once your order has been shipped, you will receive another email with shipping information that includes a tracking number.
You can also check your Account for order status updates.
We have a large assortment of products not always stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!
Yes. You can cancel an order before it is processed and shipped by contacting us. Please send us an inquiry to cancel as soon as possible as we cannot cancel an order that has already been shipped.
You can track your order by waiting to receive a follow up email containing a tracking number(s) or checking the status of your order by signing in to your account. If you do not have an account you can input your tracking number here
Please contact us for approval before shipping a return. Our return policy lasts 30 days from the date of purchase. Due to the nature of some of our items, they cannot be returned if they have been worn, used or damaged. Please check our full refund policy for more information.
Shipping fees are non-refundable. Since we already offer free shipping, you are responsible for paying shipping fees ($10 usd max) and this will reflect in the credit you receive back in case of an approved refund. We suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
We offer several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, and store credit via Otakuuu E-Gift Cards.
If you still have questions or suggestions do not hesitate to contact us!